Exchanges and Returns Policy
Exchanges
At Geena, we want you to love every piece you purchase from us. If for any reason you are not completely satisfied with your order, we offer a flexible exchange policy to ensure your satisfaction.
Exchanges must be requested within 7 days of the original purchase date or delivery date.
Condition: Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
Proof of Purchase: A valid receipt or order confirmation must be provided.
Reach out to our customer service team at [Customer Service Email] or [Customer Service Phone Number] to initiate the exchange process. Please provide your order number and details of the item(s) you wish to exchange.
Receive Instructions:
Our team will provide you with detailed instructions on how to return your item(s).
This may include a return shipping label and any additional steps.
Ship the Item(s): Pack the item(s) securely in the original packaging, if possible. Include the receipt or order confirmation, and use the provided return shipping label.
Processing: Once we receive your returned item(s), we will inspect them to ensure they meet the exchange criteria. You will be notified once the inspection is complete.
Exchange Completion: After the inspection, we will process your exchange and send out the new item(s). If the new item(s) have a different price, we will adjust the payment accordingly.
Additional Information
Shipping Costs
Customers are responsible for return shipping costs unless the item received was incorrect or damaged. In such cases, we will cover the return shipping expenses.
International Exchanges
For international orders, please contact our customer service team for specific instructions on how to proceed with an exchange.
Processing Time: Please allow 7-10 business days for the exchange to be processed once we receive the returned item(s).
Need help?
If you have any questions or need further assistance, please do not hesitate to contact our customer service team at [Customer Service Email] or [Customer Service Phone Number]. We are here to help and ensure your satisfaction with [Your Brand Name].
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